So that we can help you reliably and quickly, we need the following things:
Administrator access to your WordPress website (can also be deleted or deactivated after the work has been completed).
The FTP access data to your web server (necessary to solve problems and create backups).
If you do not know your FTP data, you can alternatively provide us with the access data for your hosting package.
For certain tasks (e.g. domain change, database access) we also need the access data for your hosting package.