WordPress First Aid & Emergency Support

WordPress First Aid & Emergency Support

Quick help with WordPress & WooCommerce problems: dashboard failure, display problems, virus infestation, connection problems etc.

WordPress first aid

In the WordPress emergency we are there for you

Are you having acute problems with your WordPress website or with your WooCommerce shop? We’ll be there to help you in case of an emergency and help you with any errors or problems.

Typical problem cases are, for example:

  • White Screen of Death | The dashboard stays white

  • After an update, there are problems

  • The WordPress installation is no longer available

  • The website has been hacked or hit by malware

  • The WP plugins are not working properly anymore

  • Spam causes problems

  • Error uploading files or images

  • Problems with the theme or problems with the presentation

Are you looking for regular maintenance and support services for your WordPress or WooCommerce site? You can find this on our following pages:

WordPress Help & Support
WordPress maintenance & service contracts

Information about the order

How much does WordPress First Aid cost?

We can only give you exact costs when we have carried out a first analysis. Afterwards you receive from us a first estimate of the expected costs as well as information on the further procedure.

We charge a flat rate of 1 hour for the cost of checking the WordPress installation and determining the current situation (€ 100 net plus 19% VAT, during normal office hours). Should the WordPress installation be repaired within this framework, we will do a repair.

If the repair is not completed within this timeframe, you will receive information about the condition and a cost estimate for further required work at the end of the test.

conditions

Hourly rate at office hours: 100 € net plus 19% VAT
Hourly rate outside office hours and public holidays: 130 € plus VAT 19% VAT
After the first hour, we expect every 15 minutes.

Our regular office hours are from Monday to Friday between 8:00 am and 5:00 pm.

Which data and information are needed?

Log all details that triggered the current problem case. Which actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.

The more detail you can give us, the faster and more effectively we can help you solve the problem.

Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need the access to the web host.

What’s next?

After you have all the information described above, contact us via the form included on this page. After submitting the form, we will contact you shortly.

Contact emergency support

We stand by your side and help

Please try to explain the problems and mistakes as detailed as possible using the following form. You do not need to provide us with any access data at the present time.

After successfully sending the form, you will receive further information and separate emergency contact details. Under these contact details, we can be reached in very urgent cases outside of our typical office hours.

No emergency? Information about regular WordPress maintenance.

Emergency Form

    Ihr Name (Pflichtfeld)

    Firmen Name

    URL zur Website

    Dringlichkeit

    Ihre E-Mail-Adresse (Pflichtfeld)

    Ihre Telefon-Nr.

    Dateien hochladen: Screenshots oder sonstige Anhänge

    Problembeschreibung

    Ihr Bearbeitungswunsch*

    Zugangsdaten / oder weitere Infos

    Sie können die Zugangsdaten auch später übermitteln, falls Sie diese im Moment nicht zur Hand haben.

    Folgende Zugänge sind notwendig:
    - WordPress Admin-Account
    - (S)FTP Zugang
    - Zugang zum Webhoster (optional, da meist nicht zwingend notwendig)

    DSGVO blabla *