WordPress First Aid & Emergency Support

WordPress First Aid & Emergency Support

Quick help with WordPress & WooCommerce problems: dashboard failure, display problems, virus infestation, connection problems etc.

WordPress first aid

In the WordPress emergency we are there for you

Are you having acute problems with your WordPress website or with your WooCommerce shop? We’ll be there to help you in case of an emergency and help you with any errors or problems.

Typical problem cases are, for example:

  • White Screen of Death | The dashboard stays white

  • After an update, there are problems

  • The WordPress installation is no longer available

  • The website has been hacked or hit by malware

  • The WP plugins are not working properly anymore

  • Spam causes problems

  • Error uploading files or images

  • Problems with the theme or problems with the presentation

Are you looking for regular maintenance and support services for your WordPress or WooCommerce site? You can find this on our following pages:

WordPress Help & Support
WordPress maintenance & service contracts

Information about the order

How much does WordPress First Aid cost?

We can only give you exact costs when we have carried out a first analysis. Afterwards you receive from us a first estimate of the expected costs as well as information on the further procedure.

We calculate the costs for the examination of the WordPress installation and the determination of the current situation with flat rate 1 hour (80 € net plus 19% VAT, at the regular office hours). Should the WordPress installation be repaired within this framework, we will do a repair.

If the repair is not completed within this timeframe, you will receive information about the condition and a cost estimate for further required work at the end of the test.

conditions

Hourly rate for office hours: 80 € plus VAT 19% VAT
Hourly rate outside office hours and public holidays: 130 € plus VAT 19% VAT
After the first hour, we expect every 15 minutes.

Our regular office hours are from Monday to Friday between 8:00 am and 5:00 pm.

Which data and information are needed?

Log all details that triggered the current problem case. Which actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.

The more detail you can give us, the faster and more effectively we can help you solve the problem.

Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need the access to the web host.

What’s next?

After you have all the information described above, contact us via the form included on this page. After submitting the form, we will contact you shortly.

Contact emergency support

We stand by your side and help

Please try to explain the problems and mistakes as detailed as possible using the following form. You do not need to provide us with any access data at the present time.

After successfully sending the form, you will receive further information and separate emergency contact details. Under these contact details, we can be reached in very urgent cases outside of our typical office hours.

No emergency? Information about regular WordPress maintenance.

Emergency Form

Your Name (Pflichtfeld)

Company Name

Website URL

priority

Your Mail-Address (Required field)

Your Phone-No.

Upload files: Screenshots or other attachments

Problem Description

Your processing request *

Access data / or more information

You can also submit the access data later, if you do not have it at hand at the moment.

The following accesses are necessary:
- WordPress Admin-Account
- (S)FTP Access
- Access to the web host (optional, as usually not mandatory)

Please note:
The form can only with the consent to Data protection be sent!

By using this form, you consent to the storage and processing of your data through this site.