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WordPress & WooCommerce Agency

WordPress First Aid & Emergency Support

Quick help with WordPress & WooCommerce problems: dashboard failure, display problems, virus infestation, connection problems etc.

Contact emergency support

We stand by your side and help

Please try to explain the problems and mistakes as detailed as possible using the following form. You do not need to provide us with any access data at the present time.

After successfully sending the form, you will receive further information and separate emergency contact details. Under these contact details, we can be reached in very urgent cases outside of our typical office hours.

No emergency? Information about regular WordPress maintenance.

Emergency Form

Click or drag files to this area to upload. You can upload up to 10 files.
You can also transmit the access data later if you do not have them to hand at the moment. The following accesses are necessary: - WordPress admin account - (S) FTP access - Access to the web host (optional, as it is usually not necessary)

About: WordPress First Aid

In the WordPress emergency we are there for you

Are you having acute problems with your WordPress website or with your WooCommerce shop? We’ll be there to help you in case of an emergency and help you with any errors or problems.

Typical problem cases are, for example:

White Screen of Death | The dashboard stays white
After an update, there are problems
The WordPress installation is no longer available
The website has been hacked or hit by malware
The WP plugins are not working properly anymore
Spam causes problems
Error uploading files or images
Problems with the theme or problems with the presentation

Information about the order

How much does WordPress First Aid cost?

We can only give you exact costs when we have carried out a first analysis. You will then receive an initial assessment of the expected costs and information on the further process from us.

We charge a flat rate of 1 hour for the cost of checking the WordPress installation and determining the current situation (€ 100 net plus 19% VAT, during normal office hours). Should the WordPress installation be repaired within this framework, we will do a repair.

If the repair is not completed within this timeframe, you will receive information about the condition and a cost estimate for further required work at the end of the test.

conditions

Hourly rate at office hours: 100 € net plus 19% VAT
Hourly rate outside office hours and on public holidays: € 140 net plus 19% VAT
After the first hour, we expect every 15 minutes.

Our regular office hours are from Monday to Friday between 8:00 am and 5:00 pm.

Which data and information are needed?

Log all details that triggered the current problem case. Which actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.

The more detail you can give us, the faster and more effectively we can help you solve the problem.

Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need the access to the web host.

What’s next?

After you have all the information described above, contact us via the form included on this page. After submitting the form, we will contact you shortly.

Regular maintenance

Are you looking for regular maintenance and support services for your WordPress or WooCommerce site? You can find this on our following pages:

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