Are you having acute problems with your WordPress website or with your WooCommerce shop? We’ll be there to help you in case of an emergency and help you with any errors or problems.
Are you looking for regular maintenance and support services for your WordPress or WooCommerce site? You can find this on our following pages:
How much does WordPress First Aid cost?
We can only give you exact costs when we have carried out a first analysis. Afterwards you receive from us a first estimate of the expected costs as well as information on the further procedure.
We charge a flat rate of 1 hour for the cost of checking the WordPress installation and determining the current situation (€ 100 net plus 19% VAT, during normal office hours). Should the WordPress installation be repaired within this framework, we will do a repair.
If the repair is not completed within this timeframe, you will receive information about the condition and a cost estimate for further required work at the end of the test.
Hourly rate at office hours: 100 € net plus 19% VAT
Hourly rate outside office hours and public holidays: 130 € plus VAT 19% VAT
After the first hour, we expect every 15 minutes.
Our regular office hours are from Monday to Friday between 8:00 am and 5:00 pm.
Which data and information are needed?
Log all details that triggered the current problem case. Which actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.
The more detail you can give us, the faster and more effectively we can help you solve the problem.
Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need the access to the web host.
After you have all the information described above, contact us via the form included on this page. After submitting the form, we will contact you shortly.