WordPress First Aid & Emergency Support
Quick help with WordPress & WooCommerce problems: dashboard failure, display problems, virus infestation, connection problems etc.
Contact WordPress Emergency Support
We stand by your side and help
WordPress Emergency Support: please try to explain the problems and errors to us in as much detail as possible using the following form. You do not have to provide us with any access data at this time.
After the form has been successfully sent, you will receive further information and separate emergency contact details. Under these contact details, we can also be reached outside our typical office hours in very urgent cases.
No emergency? Information about regular WordPress maintenance.
Emergency Form
About: WordPress First Aid
In the WordPress emergency we are there for you
Do you have acute problems with your WordPress website or with your WooCommerce shop? We are at your side in case of an emergency and help you fix any errors or problems.
Typical problem cases are, for example:
White Screen of Death | The dashboard stays white
After an update, there are problems
The WordPress installation is no longer available
The website has been hacked or hit by malware
The WP plugins are not working properly anymore
Spam causes problems
Error uploading files or images
Problems with the theme or problems with the presentation
Information about the order
How much does WordPress First Aid cost?
We will only be able to give you exact costs once we have carried out an initial analysis. You will then receive an initial estimate of the expected costs as well as information on the further process.
We charge the costs for checking the WordPress installation and determining the current situation at a flat rate of 1 hour (130€ net plus 19% VAT, during regular office hours). If the WordPress installation can be repaired within this framework, we will carry out a repair.
If the repair is not completed within this timeframe, you will receive information about the condition and a cost estimate for further required work at the end of the test.
conditions
Hourly rate during office hours: 130€ net plus VAT
19% VAT
Hourly rate outside office hours and on public holidays: 160€ net plus VAT
19% VAT
After the first hour, we bill every 15 minutes.
Our regular office hours are from Monday to Friday between 8:00 am and 5:00 pm.
Which data and information are needed?
Log all the details that triggered the current problem case. What actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.
The more detail you can give us, the faster and more effectively we can help you solve the problem.
Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need access to the web host.
What’s next?
Once you have all the information described above, contact us using the form embedded on this page. After submitting the form, we will get back to you shortly.
Regular maintenance
Are you looking for regular maintenance and support services for your WordPress or WooCommerce site? You can find this on our following pages:
