WordPress FAQ | frequently asked Questions

FAQ

ANSWERS TO FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Here you will find a compilation of the most frequently asked questions and our answers. Simply call up the questions you are interested in and read the answers.

Yes, on request we will send you a signed maintenance contract with the individual specifications.

We will issue an invoice at the conclusion of the maintenance contract. This invoice must be paid in advance. Only after payment we start with the work on the maintenance contract. You can pay by bank transfer or credit card.

Yes, that is possible. Our preferred method of payment, however, is the annual billing, since the accounting expense is not so great.

The effort per website is always the same. Discounts are not possible for this reason. However, this is feasible with multisites and we negotiate this with you on a case-by-case basis.

No, there is no 100% coverage and no guarantee. However, WordPress protection makes it harder for hackers to hack the site. Mostly then a considerable effort is required, which is usually not performed by hackers. They have a lot less work on unprotected websites and they are on the path of least resistance.

Yes, in any case. The shop system WooCommerce should always be maintained. It is as important as maintaining the WordPress installation.

No. The number of items, pages, pictures, etc. does not affect the maintenance history.

Yes, maintenance contracts apply to all WordPress sites. It does not matter which configuration or themes and plugins are installed. An exception are multisites. We will gladly prepare an individual offer for you.

Before the conclusion of a monthly maintenance contract, the WordPress website should be updated once. We offer this measure together with a general security check. This applies to new customers for whom we have not programmed the website. Only after this test can the ongoing maintenance and the safe further update be made. The costs for the initial check of a website with new customers can only be mentioned after the first check. They are essentially based on the state of the website and the topicality of the installed themes and plugins. The effort is not very big if the website was kept up to date. However, if your website has not been updated for a few years, the cost of the first update and the recording of security measures, etc. is correspondingly higher.

We offer for our customers cheap website maintenance contracts at fixed monthly cost. Through agreed work, you have full control over the cost of maintaining your website.

If you need special support in individual cases, we create an individual offer or you use our individual hourly support.

Our team is personally and personally available for questions and problems. We are always available at short notice for all topics relating to your web presence.

The regular maintenance of content reveals hidden defects in websites. Through our website monitoring we detect these errors and can repair them in time.

Our team of experts ensures that the CMS and plugins are updated in a timely manner and that mistakes are expertly remedied. That way, your website or online store will always work properly.

Perfectly maintained websites are a quality factor. They offer their customers useful information about sought-after offers, services and products.

Outdated content is not rated well by users on the Internet, and your site is losing customers who are unlikely to return.

Regular website maintenance and maintenance are an integral part of search engine optimization (SEO). The result is better rankings in Google & Co search results.

Content that is kept up to date is rated higher than outdated content. The ranking of your web pages is positively influenced by this. Your offers and products are presented and placed better, which ultimately leads to more sales.

By ordering, you will again receive more time for your important day-to-day business. The website maintenance then no longer needs to be done by them or their staff.

By focusing on your very own business, you are working more efficiently and with more success.

The work to convert your website to the new DSGVO takes about 1 week. We will let you know the exact duration as soon as the order has been placed.

Every website has to be checked before and the effort has to be estimated. For smaller websites the effort is usually between € 250,00 – € 500,00. However, we check this beforehand and then tell the customer the fixed price.

Every company that stores personal names and e-mail addresses is affected by the DSGVO. This is also the case if you are active in the B2B sector. Thus every company and every enterprise is affected.

No. As mentioned above, several steps are necessary to have a legally compliant website that complies with the DSGVO.

This depends on your individual task and the condition of your website. Give us as precise a description of your website as possible and provide us with your complete access data.

For example, we can usually complete the following work within half an hour to an hour:

minor adjustments to the design (fonts, colors, text sizes etc.)
Installation and setup of plugins
Creation of a child theme
Optimization of individual images
Setting up Caching & Minify
Creating and scheduling backups
Installation of updates for WordPress, plugins and themes
Setup of webmaster tools
Fixing bugs in plugins or themes

If you want to be absolutely sure, please ask us for a cost estimate before processing or set us a limit for the effort.

If your desired order is not covered by the fixed offer prices, we will be happy to provide you with a cost estimate. The more specific your description of the desired work is, the more accurate our estimate can be.

However, billing is always based on our actual workload. Before we exceed the aforementioned effort, we request your consent.

So that we can help you reliably and quickly, we need the following things:

Administrator access to your WordPress website (can also be deleted or deactivated after the work has been completed).
The FTP access data to your web server (necessary to solve problems and create backups).
If you do not know your FTP data, you can alternatively provide us with the access data for your hosting package.

For certain tasks (e.g. domain change, database access) we also need the access data for your hosting package.

Your address data and access data are transmitted to us encrypted via SSL (this can be seen at the top of the lock in the address line of the browser) and treated confidentially by us. Information about your website and communication will also be treated confidentially.

Payment for our work can be made by bank transfer.

At the end of each month you will receive an invoice for the work carried out by us and/or for the package selected by you.

Some design examples are based on Avada templates. These are pure suggestions and examples for individual industries such as Hotels & Resorts, Fashion, Cafes & Restaurants, Travel, Livestyle, Architecture, Consulting professions etc. These basic designs are adapted by us to the respective corporate identity of the customer company. When creating or relaunching a customer project, special design proposals from the respective customer are also included.

These are the client’s own creative and unique rights. If new customers see these finished projects on our website and want to create their own project in the same or similar way, there is a conflict of interest with legal consequences for us. In cases, in which we have a concrete agreement of our customers for the passing on of the Web project, we call these examples gladly on request.

In this way, we also protect your web project in the event of a new order.

By the way: Our own web project is a freely usable reference. Here you can find many of the available functions and designs on individual websites.

Our customers are located in Germany, Austria, Spain, Portugal, France, Croatia, Hungary, Switzerland and Italy. Cooperation projects with partners from China and the Far East are also included. With our order tracking system, our customers are always able to call up information about the current processing status of their commissioned web project. In this way the project status becomes comprehensible for our customers. Customers can thus easily make changes and suggestions in the current project.

We provide you with an individual work for your web project, therefore we do not quote flat rates on our website.

The price of a web project depends on the size and complexity of the planned web presence. We do not see ourselves as low-price providers who offer prefabricated web projects from a drawer for just a few hundred euros. However, if you are looking for a competent, creative and reliable partner for your project, we will make you an offer with fair prices.

We realize complex CMS – websites (editorial systems), which can be managed and operated by our customers independently without the help of a web designer or webmaster. We train you or your employees on request.

We design logos for every need and for every industry. Whether simple names or extensive company branding. Together with you we develop the desired logo or adapt it to your existing corporate identity.

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