FAQ – WordPress Agency
A WordPress agency is a company that specializes in developing, designing, maintaining, and supporting WordPress websites. It offers a full range of services, ranging from creating custom designs and integrating features to search engine optimization.
Additionally, a WordPress agency can provide training and training materials to ensure that their clients are using the full potential of WordPress. They are also available for backing up websites and fixing technical problems or errors.
Typically, WordPress agencies are trained and experienced professionals who have the necessary know-how and resources to create and maintain high-quality websites. They help businesses and organizations build an effective and engaging online presence and optimize their digital marketing.
A WordPress agency has the necessary know-how and experience to develop individual WordPress solutions that are tailored to the specific requirements and goals of your company. Working with a WordPress agency can save both time and money, as they handle all aspects of website development and maintenance, and make sure everything stays on time and on budget.
We offer WordPress web design, website development and creation of online shops based on WooCommerce, SEO – search engine optimization, performance and loading time optimization, website relaunch, domain and website migration service, first aid in case of problems or hacked websites as well as maintenance and support for WordPress websites.
Our target group consists of start-ups, small and medium-sized enterprises (SMEs), enterprise companies (corporations) and organizations. We are active in both the B2B sector and the B2C sector. We have already successfully worked with teams from the fields of fintech, healthcare, climate protection, education, art, trade, retail, crafts, construction, architecture, production, tourism, leisure industry and consulting.
Yes, we are very experienced in the creation of multilingual WordPress websites and have already created and successfully implemented a large number of multilingual website projects for our clients. We prefer to work with WPML (also as a supporter), but we also use other extensions.
In order to implement website projects on time, within budget and with a reasonable value, it is crucial to define the project framework together and to stick to it consistently. One of our greatest strengths is to develop a well-founded plan for your project in joint workshops and to implement it.
Of course, the requirements can change in the course of the project. Therefore, we have the opportunity to plan for adjustments in the project plan or to develop agile solutions that offer a high level of transparency and flexibility and minimize the risk of undesirable developments.
The costs vary depending on the requirements, we will be happy to make an individual offer. You can easily request it via our contact form below . We have also listed some WordPress and WooCommerce package prices as well as prices for our maintenance contracts on this website :
For smaller projects with about 1 to 10 pages and text and design, we usually need 1 to 4 weeks until completion and go-live.
For larger projects with 10 – 50 pages including text creation and design, complex CMS development as well as customer-specific solutions and integrations, we need 6 to 12 weeks.
The design process begins with the creation of a concept and a draft. Once you are satisfied with the design, the development of the website begins. Our web design agency will regularly present you with updates and drafts so that you can make sure that the website meets your needs.
You can easily reach us via our contact form or by phone to arrange an initial meeting. The initial contact and our initial consultation is free of charge and we are also happy to call you back.
We won’t leave you alone even after the launch of your website. We offer regular support and maintenance services, also in conjunction with extensive maintenance contracts, to ensure that your website is always up-to-date and secure.
This offer is not only valid for websites that we have created for you, but we are also happy to provide support for your existing website. Simply contact us without obligation or send us an e-mail, we will call you back.
Our WordPress agency is made up of an interdisciplinary team of professionals and offers a comprehensive range of services: from the complete development, implementation and design of your WordPress project to comprehensive consulting and quality assurance.
Since 2003, we have extensive experience with demanding WordPress projects. Through our expertise, we have become experts in WordPress and WooCommerce. Our close connection to the WordPress community allows us to always work with the latest technologies and developments.
We strive to provide high-quality, future-proof solutions that meet the specific needs of our customers. In order to achieve the best results, we are guided by a strict Code of Conduct, which is continuously developed and adapted to current developments.
Do you have any further questions about WordPress?
Your initial enquiry is free of charge and non-binding for you. We’re here to help.
FAQ – WordPress Maintenance
We can only give you exact costs when we have carried out a first analysis. You will then receive an initial estimate of the expected costs from us as well as information on the further process.
We charge the costs for checking the WordPress installation and determining the current situation at a flat rate of 1 hour (130€ net plus VAT, during regular office hours). If the WordPress installation can be repaired within this framework, we will carry out a repair.
If the repair cannot be carried out within this time frame, you will receive information about the condition and a cost estimate for further necessary work at the end of the inspection.
Hourly rate during office hours: 130 € net plus 19% VAT
Hourly rate outside office hours and on public holidays: 140€ net plus VAT
After the first hour, we bill every 15 minutes.
Our regular office hours are from Monday to Friday from 8:00 a.m. to 5:00 p.m.
Log all details that triggered the current problem case. Which actions or changes preceded the error? Take screenshots of errors or displayed error messages and send them to us.
The more extensive the details you can provide us, the faster and more effectively we can help you solve the problem.
Furthermore, we need the access data to your website such as: WordPress administrator access and FTP data. In certain cases, we also need the access to the web host.
Once you have all the information described above, contact us using the form embedded on this page. After submitting the form, we will get back to you shortly.
Yes, on request we will send you a signed maintenance contract with the individual specifications. The current options for the various maintenance contracts can be found here:https://joewp.com/en/wordpress-maintenance/
We will issue an invoice at the conclusion of the maintenance contract. This invoice must be paid in advance. Only after payment we start with the work on the maintenance contract. You can pay by bank transfer or credit card.
Yes, that is possible. Our preferred method of payment, however, is the annual billing, since the accounting expense is not so great.
Yes, in any case. The shop system WooCommerce should always be maintained. It is as important as maintaining the WordPress installation.
Yes, maintenance contracts apply to all WordPress sites. It does not matter which configuration or themes and plugins are installed. An exception are multisites. We will gladly prepare an individual offer for you.
Before the conclusion of a monthly maintenance contract, the WordPress website should be updated once. We offer this measure together with a general security check. This applies to new customers for whom we have not programmed the website. Only after this test can the ongoing maintenance and the safe further update be made. The costs for the initial check of a website with new customers can only be mentioned after the first check. They are essentially based on the state of the website and the topicality of the installed themes and plugins. The effort is not very big if the website was kept up to date. However, if your website has not been updated for a few years, the cost of the first update and the recording of security measures, etc. is correspondingly higher.
We are often asked this question: Hackers usually do not target a specific company. These hacks are usually carried out automatically by systems (robots) that scan websites on the Internet. If it is then determined that there are security vulnerabilities, these websites are hacked automatically or manually afterwards. For this reason, securing a website is extremely important.
Sometimes it works, but often it doesn’t. The number of websites hacked each year is very high and in the billions. So the risk of being hacked is not small, especially if the website is out of date. Updating only once a year carries the risk of significant security gaps. The fact that WordPress as the most widely used CMS is often hacked is due to the widespread use of the system. Constant updating is therefore an absolute must.
The topicality of a WP website can be easily seen in the WordPress dashboard. A notice about updates is displayed in the left menu bar. This notice with the update symbol also appears in the upper dashboard bar. In the case of premium themes or plugins, this information is only given if they are activated. We would be happy to check that your website is up-to-date before signing a maintenance contract.
We recommend monthly updates for smaller websites. Company and company websites should be updated at least weekly. This means that security gaps can be quickly eliminated. We offer different types of maintenance contracts for different requirement profiles.We offer different types of maintenance contracts for different requirement profiles. Depending on your budget, you can choose which package is required.
If the website is not maintained, it will become very outdated. Security gaps and outdated source code are the result. This often leads to the website failing completely or not working properly any longer. New functions in the WP system, theme, design, template and the plugins are published several times a year by the developers. These must be updated regularly on the website. Security gaps that are not eliminated ultimately lead to incompatibilities of the website and plugins. Websites that no longer function properly lead to a considerable loss of image on corporate websites. Such websites are also penalized by Google and Co. and you must expect ranking losses.
When the updates are imported, a maintenance message appears online. The website is then immediately available again. This usually only takes a short time, usually less than a minute. If there are problems with updates, longer downtimes cannot be ruled out. We therefore offer the option of setting up updates on staging servers beforehand as a test
Yes, we always create a backup locally on the customer’s web server or, if requested, in the customer’s cloud. In the first case, the website can always be restored quickly and easily.
It’s very simple: for website operators who cannot or do not want to provide the know-how for professional maintenance and care, a WP expert is the ideal alternative. In many cases, the customer simply has no time to take care of maintenance or he wants to use the time better and more effectively for his core business. As professionals, we are constantly confronted with the maintenance of WordPress and WooCommerce websites and, in case of doubt, we know quickly and exactly what to do to ensure that the maintenance is carried out professionally.
Do you want to take care of the updates yourself or do you want to take over certain parts of the maintenance contract yourself? But you need support with security, monitoring, statistics, etc. We can also take over this work at an hourly rate or we can make you a special offer. Simply contact us.
For maintenance we need access to:
– WordPress dashboard – with administration rights
– FTP access
– In individual cases also access to the web host (in case of emergencies)
If your desired order is not covered by the fixed offer prices, we will be happy to provide you with a cost estimate. The more specific your description of the work you want, the more accurate our estimate can be.
The billing is always based on our actual workload. Before we exceed the aforementioned effort, we will request your consent.
